Thank you for shopping at sneakersgenius. We strive to provide you with high-quality products and an excellent shopping experience. Please read our return and refund policy carefully.
1. Returns
1.1. Eligibility: We accept returns for items within 15 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
1.2. Initiating a Return: To initiate a return, please contact our customer support at contact@sneakersgenius.com within the specified timeframe. Provide your order number and a detailed explanation of the reason for the return. Our team will guide you through the process.
1.3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
1.4. Refund Processing: Once we receive your returned item, our team will inspect it. We will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 15 days. please contact our customer support at contact@sneakersgenius.com
2. Refunds
2.1. Refund Timeframe: Refunds may take 15 days to reflect on your account, depending on your payment method and financial institution.
2.2. Partial Refunds: In some cases, partial refunds may be issued for items with obvious signs of use or that are not in their original condition, or if part of the order is returned.
3. Exchanges
Unfortunately, we do not currently offer exchanges. If you need a different size or color, please initiate a return and place a new order.
4. Defective or Damaged Items
4.1. If you receive a defective or damaged item, please contact us within 24 hours of receiving the product. We will provide instructions on how to return the item and arrange for a replacement or refund.
5. Contact Us
Business Email: contact@sneakersgenius.com